AI-Native Client & Product Leader
Building the future of customer success, one intelligent experience at a time
I don't just manage clients. I architect their success. With 10+ years transforming customer relationships and product adoption across SaaS, Web3, and AI companies, I build experiences that delight, retain, and scale.
Let's Build SomethingNot Your Average Ops Person
Most operations people optimize existing processes. I rebuild them from scratch using AI.
From co-founding a gaming startup to managing 50,000+ users in Web3 to scaling AI SaaS companies, I've learned that the best operations are invisible. They just work.
My superpower? Taking complex, messy problems and turning them into elegant, AI-powered systems that scale without breaking.
Current obsession: How AI can eliminate 80% of operational overhead while improving quality.
Real Impact, Real Numbers
Built Game Studio Operations from Zero
As co-founder, I handled all operational aspects: building the team from scratch, managing game design workflows, hiring decisions, and setting up core processes. I learned invaluable lessons about lean startup operations.
Scaled Support Operations 10x
Managed operations for 50,000+ community members during explosive growth. Built automated workflows using AI and smart contracts that handled 10x volume increase without proportional headcount growth.
Transformed CS into Revenue Engine
Built data infrastructure and AI-powered workflows that scaled operations from 50 to 500+ accounts while reducing time-to-value by 40%.
Led Customer Success for Creative Platform
Headed customer success operations for Unity's creative engine and asset library. Built scalable CS processes, managed enterprise relationships, and drove product adoption across thousands of game developers and creators.
Drove Growth at AdTech SaaS Leader
Led growth initiatives for mobile advertising platform serving 90% of top-grossing mobile games. Managed partnerships, developer relations, and go-to-market strategy during critical scaling phase.
AI Playground
Interactive tools I've built. Try them out, they're actually useful.
🔄 AI CS Automation Flow
Interactive workflow showing how AI automates customer success across Sales, CS, Product, and Operations teams with real triggers and actions.
🚀 CS Health Predictor
AI-powered customer success health scoring. Predict churn risk, identify expansion opportunities, and get proactive intervention recommendations based on real engagement patterns.
🎯 Job Fit Analyzer
Paste a job description and get instant AI analysis on whether it's worth applying, what to emphasize, and red flags to watch for.
🤖 Ask Me Anything
AI chatbot trained on my experience. Ask about my approach to ops, specific projects, or whether we'd be a good fit.
AI Workflow Examples
Real-world AI tool chains for different business scenarios, from concept to launch. Click any workflow to expand and see the full process.
Small Game Developer
From concept to launch - AI-powered development
SaaS Startup Launch
Zero to one - Building your first product
Customer Success Automation
AI-powered retention and expansion engine
AI Marketing Campaign
Content to conversion in days, not weeks
Operations Scale-Up
1 to 10 - Building systems that don't break
Web3 Gaming DAO Operations
Decentralized community management at scale
Let's Build Together
Looking for an operations leader who thinks in systems, builds with AI, and turns complexity into simplicity? Let's talk.
Best for: AI companies, high-growth startups (Series A-C), companies rebuilding operations from scratch, or anyone who wants to see what's possible when you combine deep ops experience with AI-first thinking.